Western Governors University (WGU) HRM3540 D356 HR Technology Practice Exam

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• Which statement best describes a typical use of HRIS data by managers?
• If HR aims to add value to other departments and considers managers and leaders as customers, which HR structure is described?
• In a corporate strategy setting, what should HR focus on over the next five years to meet future hiring needs?
• To increase candidate diversity in recruitment, which adjustment should be made?
• Which statement best describes the purpose of unit goals in performance management data inputs?
• In the context of HRIS budgeting, what does the acronym AEC stand for?
• Which HRIS report provides the total value of all compensation and benefits for an employee during the year?
• Why do HRIS implementation costs often exceed estimates?
• Scope creep refers to what?
• Which statement adds value to the hiring process about job descriptions?
• In a HRIS data modeling exercise, which element in a data flow diagram stores data about a process like job requisitions?
• Which of the following is a disadvantage of using a shared-service center (SSC)?
• Lewin's three-step change model is best described as?
• Which pairing is correct for components of the balanced scorecard?
• How would you describe web-based benefits decision support in relation to benefits administration?
• In Kotter's Eight-Stage Change Process, which stage corresponds to acknowledging and rewarding employees involved in a transition?
• In a needs analysis interview, which characteristic describes a structured approach?
• Which statement best describes the cost expectations of cloud-based HRIS compared to traditional systems?
• True or False A common reason HRIS implementations fail is due to poorly designed technology.
• Which statement best describes the effect of self-service portals on HR inquiries?
• Which metric would reflect the indirect benefits of a peer-recognition HRIS in a nursing context?
• Which scenario was cited as a prototypical example of risk avoidance?
• What does a training needs analysis identify?
• What is a described benefit of AI-enabled performance management solutions?
• Which of the following are benefits of optical character recognition (OCR) programs for organizations?
• What is the objective of unfreezing in Lewin's change model?
• What are two benefits of AI-enabled payroll solutions?
• Which document would a practitioner consult to understand how to interact with and use the HRIS?
• In a company where managers and leaders are considered the HR department's customers and HR aims to add value while reducing costs for other departments, which HR structure is described?
• Best-of-breed (BoB) options can create a much more powerful solution than a stand-alone HRIS.
• Why is HR planning important for companies?
• Which statement best describes the purpose of HR planning in terms of timing and placement?
• Which of the following is a benefit of using social networking in talent management?
• What is the primary disadvantage of benchmarking?
• Nadler's Congruence Model posits that improvements in one component will automatically cause improvements in all other components.
• During an HRIS replacement, managers request faster recruitment turnaround and eight technicians will be hired before implementation. What should the HR director do in response?
• Which guideline helps keep an RFP scope manageable as described in the material?
• In an assessment for a new HRIS, CEO implements group-focused eHRM utilization. Which area is the focus?
• A HR generalist is supporting an HRIS project by testing the system and reviewing data conversion from the old system to the new system. Which phase of the systems development life cycle (SDLC) is this HR generalist supporting?
• Which statement best describes how managers use HRIS to support the unit's strategic goals?
• Which step in human resource planning (HRP) would you use to develop a company staffing strategy for the next three years to address attrition?
• What HR metric measures the period from job requisition approval to the new hire start date?
• What is the key objective of evaluating training and development?
• After implementing online open enrollment and self-service access to the HRIS, which group benefited directly?
• Internal assessment is best used when investment scopes are large and benefits may not be dramatically higher or lower than costs within what range?
• Which issue may arise as a result of the implementation of HRIS training and development (T&D) applications?
• In an organization that recently implemented an HRIS, which step of the physical design process was ineffective when 43% of departments were behind schedule and end-user attendance was 50%?
• Which activity causes HRIS analysts to be the most demanding users?
• During the SDLC, which phase documents current capabilities, identifies new needs, and defines the HRIS scope?
• In a data flow diagram documenting the HRIS function of administering job requisitions, which symbol represents the job requisitions?
• Which capability in an HRIS supports national or multi-state reporting by allowing adaptable configurations?
• What HR function is used to compare a company to its industry?
• What is the first stage of human resource planning?
• Which information should be requested from a vendor in a request for proposal (RFP) for a HRIS?
• Lewin's Three-Stage Model describes preparing employees to accept change by explaining why it is needed as which step?
• What is a benefit of outsourcing for performance management?
• Which concerns are general when administering digital selection procedures?
• Which description accurately captures a feature of N-tier architecture?
• Which statement best describes compensation software?
• Why do change leaders use change models?
• In Kotter's eight-stage process, which stage focuses on communicating the vision to the organization?
• Two-tier architecture was described as enabling access to what?
• In direct estimation used for HRIS benefits, which type of benefit is estimated?
• What role should information technology play in electronic human resource management design?
• In the HRIS employee self-service portal, which activity can nonsupervisory employees perform?
• Which term describes the practice of comparing HR metrics across organizations to identify best practices?
• Why is the staffing cycle framework important for HR professionals to understand?
• What is the primary benefit to share about an HRIS that impacts 40% of managers' day-to-day activities?
• What metric is used to determine the value of training and development programs?
• What is a company engaging in if it has plans to help employees acquire knowledge, skills, and abilities (KSA) in order to perform specific tasks?
• Which statement describes the ultimate state of a learning organization?
• To curb HR inquiries requiring direct staff involvement, which system should the organization implement?
• What is the main difference between 3-tier architecture and N-tier architecture?
• What is an anticipated indirect benefit of implementing a peer-recognition HRIS in nursing?
• Which architectural model has become prevalent in the last decade due to advances in cloud computing?
• An HR director plans a new HRIS implementation after concerns about recruitment turnaround time. If eight new technicians must be hired before deployment and the director is taking a data perspective, what should be the action?
• System documentation is primarily for which audience?
• Which type of electronic human resource management relates to the implementation and use of eHRM to support human resource management service processes?
• What was a limitation of early HR metrics?
• How can a HRIS support diversity initiatives within a company?
• Which statement reflects one reason HRIS is important for candidate selection?
• What does predictive analysis in HR metrics aim to do?
• Which type of training is stand-alone and does not require external access for collaboration or resources?
• Which of the following is another disadvantage of using a shared-service center (SSC)?
• What does ESS stand for in the HRIS context?
• In organizational change, what is the primary function of a change agent?
• Which of the following is an example of a direct benefit?
• Which type of feasibility is assessed when evaluating who is most likely to resist the implementation of a new system?
• What is the primary outcome of implementing online open enrollment and self-service access to the HRIS?
• How does HRIS support compensation programs with the Fair Labor Standards Act (FLSA)?
• When AI-enabled PM is integrated with payroll, what can the system help understand?
• What is the best approach to addressing gaps identified in the HRIS implementation phase?
• Which statement reflects a benefit of social networking for branding and audience reach?
• Which statement about RFP content is advised in the material?
• How will electronic HRM affect the roles of HRM professionals?
• The staffing cycle framework helps HR professionals by highlighting decisions and what else?
• Which two metrics can assess the effectiveness of recruitment?
• In Kotter's Eight-Stage Change Process, which stage corresponds to recognizing and rewarding employees who achieve short-term wins?
• Performance management records should be kept in an HRIS for which workers?
• Which HRIS consideration is critical for multistate and national reporting compliance?
• In HR analytics, veracity specifically addresses which aspect?
• When filing the EEO-1 report, what is the required method of filing?
• Which statement best describes the relationship between staffing decisions and analytics according to the staffing cycle framework?
• Which concept describes the practice of using external vendors to perform HR services such as leave administration?
• What is the purpose of a fit-gap analysis in HRIS projects?
• Which reporting metric is used to assess relative performance by comparing to external standards?
• Which term accurately describes focusing on how well the proposed system fits in with the current and future organizational environment?
• What is an IT architectural and integration concern when choosing a vendor to buy an HRIS?
• Describe two ways to conduct a needs analysis interview.
• One disadvantage of using a shared-service center is:
• In training needs analysis, focusing on job requirements corresponds to which level?
• An organization has a goal of working with a credible vendor when choosing an HRIS. Which attribute indicates credibility?
• During the final RFP stage, the HRM needs to determine which department manager to partner with for support. Which department should this HRM select?
• What is a basic input component in Nadler's organizational performance model?
• A company plans to replace skilled workers as they retire over the next decade. Which term describes this scenario?
• In the described HRIS scenario, how many technicians are needed before the new HRIS can be implemented?
• What does benchmarking enable HR managers to do?
• In an employee self-service (ESS) portal, which activity can nonsupervisory employees perform?
• True or False: Using biometrics during a digital test is a fail-safe method to ensure the candidate is the person taking the test.
• Which two departments are typically involved when identifying first-year indirect benefits of an HRIS investment?
• Social networking can provide a direct link to potential applicants, especially for target groups like recent graduates. Is this statement true?
• In planning a needs analysis for a new HRIS, what should the project manager ensure is communicated to focus group participants to make the meeting effective?
• Which information should be requested from a vendor in an RFP for a HRIS?
• Why would a company use an applicant tracking system (ATS)?
• What does the material describe as the role of a change agent?
• What is the primary purpose of a client-server architecture?
• When developing a supervisory training program delivered via an LMS, which development needs review is being addressed?
• Which relationship is demonstrated when a social media policy connects recruiting effectiveness to HRM practices via HR ERP systems?
• A HR manager evaluating whether a new HRIS met a department's needs is likely performing which SDLC phase?
• Which employees should engage in performance management?
• Which HR administrative approach is illustrated by centralizing HR at the corporate office and adding vendors to provide leave of absence administration?
• What is a task that service-oriented architecture (SOA) reduces or eliminates?
• True or False: Each HRIS user has the same information needs.
• Which document would a practitioner consult to understand the code and design specifications of the HRIS?
• Which action is an example of a recruitment adjustment aimed at increasing candidate diversity?
• An organization creates a subsidiary in another country to reduce HR administration costs. Which HR administration approach is this?
• Which is an advantage of purchasing a commercial off-the-shelf (COTS) HRIS system?
• When measuring first-year indirect benefits of HRIS investment, which organizational costs should be considered for turnover analyses?
• Nadler's Congruence Model suggests that an improvement in one component will automatically improve the other components. True or False?
• In Gleicher's Change Equation, what does D stand for?
• Which objective does the organization psychologically fulfill by using ATS in HRIS to engage talent from the beginning?
• Which statement about job descriptions and compensation is correct?
• In the context of HRIS focus group planning, what is essential to guide the discussion and ensure productive outcomes?
• What is the benefit of workforce metrics?
• Which Lewin stage involves preparing people to accept a change by presenting reasons?
• What is expected of HRM professionals' qualifications due to eHRM?
• What are the four components of the operating organization in Nadler's Congruence Model?
• Which statement describes a benefit of cloud computing for HRIS?
• What tool has become widely utilized in HRIS to address employee inquiries on salary, incentives, benefits, and performance results?
• What is an example of an external HRIS data input?
• What is an example of a traditional HR activity?
• What is a primary ethical concern when HRIS collects big data on job candidates?
• What is the highest level of a data flow diagram?
• An organization compares internal HR implementation expenses to external vendor features and decides to purchase from the external vendor. Which approach was used?
• Which regulatory factor underscores the importance of HRIS in candidate selection?
• What is a common concern among individuals who construct metrics and analytics reports?
• Which statement best describes a key practice for a successful RFP?
• Another potential drawback of a shared-service center is:
• Which statement best describes the internal assessment method for estimating benefit magnitude?
• Which activity is part of the needs analysis for a new HRIS?
• In HR planning, forecasting is used to accomplish which outcome?
• Focusing on the physical design of a system will highlight important functions needed for the HR process.
• What is an undesirable consequence of electronic human resource management (eHRM)?
• True or False: A cloud-based HRIS typically requires a large up-front hardware investment.
• Which metric helps determine whether turnover rate is rising or falling when compared to earlier periods?
• Which HRIS benefit relates to compliance reporting accuracy for EEOC and OSHA?
• For software testing in an HRIS, which payroll functionality is essential to ensure accuracy?
• Why is it important that both process perspective and data perspective be considered when designing an HRIS?
• What do Kotter's, Nadler's, and Lewin's change models have in common?
• Which act was enacted in the cloud and mobile technologies era to increase regulatory requirements and data compliance needs?
• What is a likely consequence of presenting HR metrics without context?
• Under the FLSA, which two worker classifications are differentiated?
• In data mining, veracity refers to what?
• To reduce the number of HR inquiries that require direct staff involvement, which system should the organization implement?
• What is the technical method to reduce the number of applicants in an applicant tracking system (ATS)?
• In performance management within an HRIS, which data input is tied to the individual performance plans?
• In data flow modeling, which diagram shows the system boundary and external entities?
• Which statement best describes a typical goal of a shared-service center?
• Which outcome represents real-time access to accurate data that facilitates decision-making in an HRIS for managers?
• What is a legal compliance need that a HRIS helps meet?
• An HR administrator wants to implement a HRIS to automate day-to-day transactional activities. Which activity would this primarily automate?
• What is the benefit of getting end users involved in the development of an HRIS?
• Which change management frameworks are cited in the material?
• Which of the following describes a primary function of compensation software?
• In a business-cost analysis, which formula is used to calculate the average employee contribution (AEC)?
• What does a gap analysis indicate when considering HRIS implementation?
• In the context of HRIS projects, what does an RFP primarily accomplish?
• Which risk is associated with misalignment between HRIS training and decision-makers' expectations?
• When a data flow diagram is used to document the HRIS function of administering job requisitions, which symbol should represent the job requisitions?
• Adults learn best when they are internally motivated to learn.
• Describe the role of a change agent in an organization.
• Which historical period contributed to the need for HRIS?
• What was the attendance rate from end users at the past three implementation meetings?
• Which metric is represented by the formula: (number of employees who have left / average number of employees) × 100?
• Which maintenance stage involves tweaking and improving the existing system?
• What term describes a manager adopting industry-recognized standard practices?
• Which is NOT a component of Nadler's four components of an operating organization?
• How can navigability of a company website impact recruiting efforts?
• In a business-cost analysis to determine average employee contribution, which indirect formula should be used?
• Describe the importance of system documentation.
• Which two goals are associated with using eHRM?
• An organization is expanding due to a merger and is evaluating which HRIS vendor would fit the future environment. Which feasibility approach will help determine this?
• Which component set is typically associated with a 3-tier architecture?
• Which of the following is the second primary outcome of an HRIS for managers mentioned in the material?
• Which is an advantage of using AI or machine learning for HR metrics?
• Which statement best captures Lewin's contribution to organizational change theory?
• What objective is fulfilled by engaging talent from the beginning through an ATS in HRIS?
• Which user group is described as using the employee self-service portal?
• What HR system option is typically viable for a small organization?
• What is the purpose of risk avoidance strategies?
• A risk avoidance strategy is implemented when investments are believed to remove or reduce future risks faced by an organization.
• Why is electronic human resource management more challenging for global firms?
• In HRIS project planning, what does a gap analysis help identify?
• In the described eHRM scenario, which metrics were used to drive the recognition program and visible on the HRIS dashboard?
• How can a company create a culture of knowledge management?
• True or False: Implementing an HRIS will reduce training costs.
• Which Kotter stage is about empowering broad based action?
• Which traditional activities have HRISs supported since their earliest versions?
• Which activity would fulfill the requirement of automating day-to-day transactional activities with an HRIS?
• In the systems development life cycle, evaluating whether a new HRIS met department needs would occur in which phase?
• The scenario of planning long-term replacements for upcoming retirements best illustrates which concept?
• Which statement about talent management software is true?
• Which HRIS capability helps secure compliance information within minutes?
• Which phase of the systems development life cycle documents current capabilities, identifies new needs, and defines the scope of the HRIS?
• What is the role of a change agent in organizational change?
• After six months, what changes were observed in the eHRM recognition program?
• If recent college graduates are a company's target audience, social networks can provide what?
• If a HRIS affects a large portion of managers' work, what is a likely primary benefit to communicate to leadership?
• What is the major goal of workforce analytics for talent management?
• Why is it important to put HR metrics and analytics in context?
• True or False: Best-practice refers to industry-recognized standard practices in management.
• What is the primary benefit of putting HR metrics in context for decision makers?
• To put an HR metric in context, which two reporting metrics should be included?
• When should a benefit-cost analysis (BCA) be performed?
• Which model emphasizes alignment among tasks, people, structure, and culture to achieve performance?
• How else do balanced scorecards refine HR metrics?
• What is a time-saving feature that specifically benefits the IT department in HRIS usage?
• Which statement best describes how eHRM affects the variety of HRM roles?
• What is at the core of electronic human resource management (eHRM)?
• What term best describes activities intended to help employees acquire knowledge, skills, and abilities to perform specific tasks?
• In a vendor RFP for an HRIS, which item is important to request from the vendor?
• How is the success of any metrics and analytics project measured?
• Self-service features in HRIS primarily empower which stakeholder to update personal data and perform basic tasks?
• What term describes soliciting proposals and bids for proposed work from potential consultants or vendors and defining the organization's goals and requirements for the new HRIS?
• If an employer fails to link job postings to an applicant tracking system, what challenge does this create?
• Should an RFP include all possible business and technical requirements?
• What is the definition of scope creep?
• What is one of the primary aims of HR in this model?
• Which HRP stage is concerned with the identification of strategic options and the creation of HR scenarios about labor force demand and supply?
• User documentation contains instructions about how the user can interact with and use the HRIS. Which statement best describes this type of documentation?
• Which HR concept would be used to calculate an employee's pay increase appropriate to the period of time worked?
• In the described eHRM initiative, what outcome was achieved?
• What is the correct reporting time frame referenced for OSHA after a fatal accident?
• The statement "The SDLC is the process of documentation for a new system" is:
• What is the primary function of chatbots in HRIS?
• How can an HRIS add value to an organization?
• Which of the following is a benefit HRIS can provide to the primary infrastructure of a system?
• What method allows for useful comparisons of HR metrics between or within organizations?
• Regarding OSHA compliance, which requirement must covered employers follow?
• In a fit-gap analysis, which option is NOT a typical way to address identified gaps?
• Which statement is true about AI-enabled payroll solutions?
• Why is training needs analysis considered similar to gap analysis?
• What is the primary objective of the Uniformed Services Employment and Reemployment Act (USERRA)?
• In HRIS, what does data input type refer to?
• What should the project manager recommend for an effective focus group meeting?
• What does HRIS stand for?
• An organization is evaluating whether it can change its recruiting to reduce lost-time accidents. This is an example of which analytics category?
• What is the primary function of an applicant tracking system (ATS) in relation to screening candidates?
• Which is the first stage in Kotter's Eight-Stage Change Process?
• In HRIS benefits modules, which function uses data input to define what types of behavior outcomes are being encouraged?
• Talent management software is segmented into offerings for different industries and for different sizes of companies.
• Which option correctly identifies direct-benefit actions?
• Which type of maintenance in SDLC accommodates new government regulations affecting HR?
• A candidate visits a company website to learn about culture and reads a review; then decides not to apply. What term is described?
• Which statement best describes the difference between a learning organization and organizational learning?
• Why would an HRIS include market surveys as an input?
• In Gleicher's Change Equation, which condition yields change?
• True or False: An example of strategic realignment involves analyzing workforce analytics to see if changes to employee engagement could improve outcomes.
• What percentage of departments were behind schedule in implementing the new HRIS?
• What is included in the cost per hire calculation?
• What is a typical data input for an individual in a performance management system?
• Indirect costs are made up of costs that cannot be known or measured beforehand but may come up in the process of implementing a system.